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Helpdesk Training
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Get Into the IT Industry with Helpdesk Training |
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With the growing need for skilled IT workers in various roles, this is a great time to move into the IT industry, and helpdesk jobs are an excellent starting point. Assist others with their technical problems while gaining experience that can help you advance your own IT career. Get the qualifications you need to gain a foothold in the industry with SEEK Learning's entry-level helpdesk training courses. |
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A basic understanding of computers and networking is usually required for many helpdesk roles. Bolster your knowledge with professional IT certification to impress employers and advance your IT career. The following IT training courses, including helpdesk-specific courses, have no pre-requisites and are suitable for everyone, even those with little or no experience in IT: Microsoft Certified Desktop Support Technician (MCDST) A globally recognised credential for technical personnel who support end users of Microsoft operating systems. HDI Customer Support Specialist (CSS) A vendor-neutral credential that validates your skills in providing high standards of customer support and service, and your understanding of the call centre environment. A popular choice for those seeking entry into the IT industry - learn basic computer networking and how to install, configure and troubleshoot hardware and operating systems. This vendor and product neutral training provides you with versatile skills in computer networking hardware, protocols and services. An industry standard of competency for technicians who perform basic server support - it validates your technical leadership in server issues and technology. Related Computer CoursesWhile on-the-job training is common for helpdesk roles, you may also be expected to be proficient in standard applications such as Microsoft Office and MYOB. Gain the skills you need through our short computer courses: |
Customised Helpdesk Training Packages AvailableA recognised IT qualification, together with exceptional communication skills and strong skills in common office applications, can make all the difference in your career. If you require a combination of courses above, SEEK Learning can customise a training package tailored to your needs. Save time studying and get started on your career sooner! Expert Training AdviceWith the experience you gain from your helpdesk role, you can move on to higher level desktop support or branch out into networking, hardware support or specialised software support. With so many different career directions available, it's important that the qualification you get suits your long-term career goals. SEEK Learning consultants are experts in matching courses to career needs, so contact us now for free training advice. 
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Increasingly, managers are looking for IT employees who also have strong interpersonal skills, such as communication, problem-solving and leadership 
Computerworld
Course providers include:
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