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ITIL ® (IT Infrastructure Library) v3 Foundation

Certification Training

ITIL Foundation certification shows that you have a basic-level understanding of ITIL, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL certification.

SEEK Learning will provide you with all the training you need to pass the ITIL Foundation exam BH0-006 and get certified.

Who is this course for?

IT professionals
Business managers
Business process owners

Quick Course Guide
Qualification	ITIL v3 Foundation	Student support	Weekday email support by expert mentors
Study time	5 weeks	Pre-requisites	None
Enrolment dates	Enrol anytime - start now!	Assessment	ISEB exam BH0-006 (by external provider)
Delivered by	SkillSoft	Resources required	Internet, email

Demonstrate Your Understanding of ITIL

This foundation-level credential provides a solid grounding in service management principles. It focuses on knowledge and understanding of key ITIL concepts, terminology and processes.

The ITIL v3 Foundation certification is ideal for those who wish to understand the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation.

Benefits you gain include improved productivity, improved customer satisfaction and reduced costs.

Find out if ITIL v3 Foundation is right for you - contact a SEEK Learning consultant for free expert advice.

Skills You'll Gain

Among other things, you'll learn how to:

Identify the features of service management
Identify the advantages of service automation
Manage service strategy
Design a management architecture that integrates IT needs with business needs
Review the service level management process
Identify change management scope and objectives
Measure the effectiveness of the service desk
Measure and identify the challenges to effective incident management
Sequence the steps in a continual service improvement model

What's Included

Weekday email support by expert mentors
Access to online library Books 24x7
Hands-on interactive exercises
Practice exam questions
Self-paced study format

ITIL v3 Foundation Course Details

Course Outline

ITIL and the Service Lifecycle
Service Strategy Fundamentals
Service Strategy Processes
Service Design Fundamentals
Service Design Processes

Service Transition Processes and Principles
Service Operation Processes
Continual Service Improvement Fundamentals

SEEK Learning's ITIL certification training will fully prepare you for the ISEB exam BH0-006.

Please note that the ITIL exam is held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre. Contact a SEEK Learning consultant for further information or assistance.

Training Exclusively Through SEEK Learning

SEEK Learning provides training from SkillSoft, the premier global provider of IT e-learning courseware.

SkillSoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer ISEB training directly to you.

SkillSoft courses are developed according to the certification specifications of leading vendors.