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Microsoft Certified Desktop Support Technician (MCDST)

Certification Training

The Microsoft Certified Desktop Support Technician (MCDST) certification is a globally recognised credential for technical personnel who support end users of Microsoft operating systems. It is an ideal qualification for those seeking an entry-level career in IT.

SEEK Learning will provide you with all the training you need to pass the MCDST exams (70-271 & 70-272) and get certified - guaranteed.

Who is this course for?

Customer or technical support staff
PC support specialists
Helpdesk staff
Those looking to enter the IT industry

View all Microsoft courses

Quick Course Guide

Qualification: MCDST
Student support: 24x7 support by expert mentors

Study time: 5 weeks
Pre-requisites: None

Enrolment dates: Enrol anytime - start now!
Assessment: MCDST Exams (by external provider)

Delivered by: SkillSoft
Resources required: Internet, email

Start Your IT Career with Microsoft Certification

The MCDST has been developed by Microsoft specifically for technical support personnel. It proves your skills in supporting end users and troubleshooting desktop environments running on Microsoft Windows operating systems such as Windows XP.

For those new to IT, the MCDST certification provides you with the skills necessary to enter the industry as a helpdesk or technical support representative.

Find out if the MCDST is right for you - contact a SEEK Learning consultant for free expert advice.

Skills You'll Gain

Among other things, you'll learn how to:

install Windows XP
configure and troubleshoot hardware, desktop settings and offline files
answer user queries related to troubleshooting printer problems and offline files
solve system startup and user logon problems
troubleshoot TCP/IP settings
customise users' Office settings
configure and troubleshoot Outlook
manage security settings

What's Included

24x7 support - get help from expert mentors anytime
Hands-on interactive exercises
Practice exam questions
Self-paced study format
Certification guarantee - get certified or your money back

MCDST Course Details

Course Outline

70-271

Installing Windows XP
Managing and Troubleshooting Resources
Managing and Troubleshooting Desktop Storage and Settings

Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon
Managing and Troubleshooting Network Protocols and Operating System Performance

70-272

Resolving Issues with the Operating System and Office Applications
Resolving Issues with Outlook and Outlook Express

Resolving Issues with Hardware and Network Connectivity
Resolving Issues with Internet Explorer, Application Security, and Security Incidents

SEEK Learning's MCDST certification training will fully prepare you for the MCDST exams.

Please note that the MCDST exams are held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre. Contact a SEEK Learning consultant for further information or assistance.

Training Exclusively Through SEEK Learning

SEEK Learning provides training from SkillSoft, the premier global provider of IT e-learning courseware.

SkillSoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer MCDST training directly to you.

SkillSoft courses are developed according to the certification specifications of leading vendors.