Certificate IV in Community Services Work

A Certificate IV in Community Services Work prepares you to work in roles such as a case worker or support worker for a community organisation or rehabilitation service.

You can also explore a range of community welfare roles in government and non-government organisations.

You’ll become skilled in counselling, implementing health promotions and community interventions, and delivering programs that enrich the wellbeing of individuals and groups.

This course combines theory with 160 hours of work placement, so you’ll graduate with plenty of on-the-job experience and the confidence to hit the ground running.

The flexible learning options this course provides means you can do your studies entirely online and tailor your course to suit your schedule and commitments.

This OTEN course is delivered online, so you can fit study in with your other commitments.

At a glance

At a glance
Qualification Certificate IV - TAFE

Nationally recognised - meets Australian Qualifications Framework standards

Provider OTEN – Open Training and Education Network

Over 17 years old

Study mode
  1. Online
  2. Distance
  1. Online (Study anywhere)
  2. Distance (Study anywhere)
Study load Self-paced (e.g. 18 hrs a week = finish in 1 year).
Assessment By assignment + work placement
Start date Enrol anytime. Contact us about enrolling.
Payment options
  1. Flexible payment options
Not the right course?

What you'll learn

Become trained in:

  • program development
  • design and delivery of programs to enhance individual and group wellbeing
  • counselling
  • advocacy
  • community development


"The best thing about studying with OTEN was being able to study at my own pace. Studying from home gave me the flexibility to easily change my study habits when life changed."

Jason Costa, OTEN graduate

Course structure

Total Units: 14 Core Units 10

Core subjects

  • Work effectively in the community sector
  • Work within a legal and ethical framework
  • Use targeted communication skills to build relationships
  • Work effectively with culturally diverse clients & co-workers
  • Respond holistically to client issues
  • Identify and respond to children and young people at risk of harm
  • Maintain an effective work environment
  • Contribute to OHS processes
  • Deliver and develop client services
  • Work within a community development framework

Elective subjects

You must complete at least four (4) of the elective units listed below.

  • Advocate for clients
  • Work effectively in the alcohol and other drugs sector
  • Assess needs of clients with alcohol and/or other drugs
  • Support the rights and safety of children and young people
  • Facilitate links with other services
  • Work effectively with people with a disability
  • Plan and conduct group activities
  • Undertake case management for clients with complex needs
  • Develop, facilitate and monitor all aspects of case management
  • Work effectively with Aboriginal and/or Torres Strait Islander people
  • Engage respectfully with young people
  • Work effectively with young people in the youth work context

Course features

  • Study at home at your own pace
  • Support from OTEN teaching staff available Mon-Fri 9am-5pm AEST
  • Extra online study support through YourTutor 6 nights a week
  • Recognition of prior learning
  • OTEN will provide learning materials in this qualification which may be in the form of lesson notes, a study guide, online learning resources and support material
  • There is an option to complete this qualification early
  • On the job experience with 160 hours of work placement
  • Access to SEEK Learning Online Library


  • Students should be over 17 years old

Get started - we're ready when you are!

Send us an online enquiry and one of our expert consultants will get in touch.

We'll give you all the info you need about choosing the right course, payment options, enrolling and fitting study into your life.

Enquire online Free call 1800 674 231

9am - 5.30pm AEST Monday - Friday