IT Support Technician

IT Support Technicians are responsible for diagnosing and resolving technical problems as well as assisting with the maintenance of computer infrastructure and web technology.

As an IT Support Technician, your role may require you to provide remote and on-site support, install and upgrade software, and maintain operational documentation.

Get advice about this career

Average salary
$63,326 P/A
Min average salary
$56,604 P/A
Max average salary
$70,048 P/A
Job growth

Projection: 13% more IT Support Technicians employed in Australia in 2018 (compared to 2013)

Employment by region

The top three regions for employment as an IT Support Technician are:

  • NSW: 45%
  • VIC: 19%
  • QLD: 14%
Key skills required
  • Strong client focus and genuine desire to assist
  • Analytical skills
  • Persistence
  • Good communication skills
  • Able to work as part of a team
  • Patient and tolerant
  • Aptitude for technical tasks
  • Methodical and disciplined approach to problem solving

Career pathway planner


Starting out


Move up in the industry

Get advice about this career

Our Learning Consultants can:
  • icon enquiry 1Talk to you about your career goals and the course to help get you there
  • icon enquiry 2Provide expert advice on the industry
  • icon enquiry 3Answer any questions and help you enrol

Free call 1800 675 282

9am - 5.30pm AEST Monday - Friday