helpdesk_courses

IT Support Technician

IT Support Technicians are responsible for diagnosing and resolving technical problems as well as assisting with the maintenance of computer infrastructure and web technology. The average salary of a IT Support Technician is $64,587 per annum.

As an IT Support Technician, your role may require you to provide remote and on-site support, install and upgrade software, and maintain operational documentation.

Average salary
$54,587 P/A

Source: seek.com.au (August 2016)
Min average salary
$57,991 P/A

Source: seek.com.au (August 2016)
Max average salary
$71,183 P/A

Source: seek.com.au (August 2016)
Job growth

Projection: 11% more IT Support Technicians employed in Australia in 2020 (compared to 2015)


Source: joboutlook.gov.au
Employment by region

The top three regions for employment as an IT Support Technician are:

  • NSW: 38.2%
  • VIC: 23.6%
  • QLD: 15.4%

Source: joboutlook.gov.au
Key skills required
  • Strong client focus and genuine desire to assist
  • Analytical skills
  • Persistence
  • Good communication skills
  • Able to work as part of a team
  • Patient and tolerant
  • Aptitude for technical tasks
  • Methodical and disciplined approach to problem solving

Source: myfuture.edu.au

Career pathway planner

icon-career-starting-out

Starting out

icon-career-moving-up

Move up in the industry