Making a complaint

If you would like to make a complaint in relation to your SEEK Learning experience , please contact our quality assurance team via email QualityAssurance@seeklearning.com.au and a Quality Assurance Officer will be in contact with you within 1 business day.

Our Complaint Resolution Process

  1. When your complaint is received, you will be contacted by one of SEEK Learning’s specialised Quality Assurance Officers acknowledging your complaint.
  2. The QA Officer assigned will then assess, review and conduct an internal audit of your complaint.
  3. Once our internal audit concludes, your assigned QA Officer will advise you of the outcome of your complaint within a maximum of 45 days (most complaints can be resolved within in a few days).

You will be given a reference number and contact details so you can follow up with the officer at any time during the process. In the event there is any delay in reviewing your complaint, you will be notified accordingly and kept informed of the progress.

External Review

If for any reason you are not satisfied with the outcome of your complaint, you may refer your complaint to the Department of Fair trading (DFT).

You can contact the DFT on 13 32 20; alternatively you can lodge your complaint online by visiting www.fairtrading.nsw.gov.au