finance_courses

Certificate IV in Credit Management

FNS40115

The Certificate IV in Credit Management (FNS40115) is an entry-level qualification designed to provide you with the skills and knowledge needed to work in a variety of credit-related roles across a range of industry sectors.

Successful completion of this qualification also meets the minimum education standard for responsible managers and credit representatives set out by the Australian Securities and Investment Commission (ASIC).

You'll be able to study online (and at your own pace) to gain this nationally recognised diploma from Kaplan Professional, the leader in financial services education.

Have a question about this course?

At a glance

Study mode

laptop
Online

Provider

Kaplan Professional – Financial Courses (RTO 90116)
Career Opportunities
Recognition

Nationally recognised - meets Australian Qualifications Framework standards.
Meets the ASIC credit licensing RG206 requirements.

Prerequisites

None

Location

Online

Course length
Self-paced. Complete within 6 months.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Project & exam
Start date

Start anytime.

Provider
Kaplan Professional – Financial Courses (RTO 90116)

Get the best possible start to a career in finance through Kaplan Professional, the preferred education partner of the Financial Services Institute of Australia (FINSIA).

With flexible start dates and study methods, Kaplan allows you start your course at a time that suits you so you can study as little or as much as you like.

Kaplan Education Pty Ltd (RTO 90116) trading as Kaplan Professional

Price

The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

What you'll learn

You’ll learn how to:

  • Assess and evaluate applications for finance in accordance with organisational guidelines and relevant legislation, regulation and codes of practice
  • Make the loan decision in accordance with organisational guidelines and accepted industry standards
  • Determine appropriateness of security to minimise risk, in accordance with organisational guidelines
  • Implement risk management strategies, and identify and act upon risk mitigation opportunities, relevant to the industry and the organisation
  • Carry out required settlement processes in accordance with organisational requirements and within the scope of your job role
  • Apply knowledge of industry products, legislation, regulation and codes of practice to the industry
  • Process customer complaints and resolve disputes
  • Provide general advice on financial products and services and promote an understanding of the effective use of credit
  • Implement, evaluate and improve the customer service offered by your organisation
  • Manage and recover bad and doubtful debts in accordance with organisational guidelines, utilising appropriate commercial and legal processes where appropriate 

Course structure

3 units

Unit

  1. Topic 1: Developing self-management & professsional skills


    On completing this topic, you should be able to:

    • Manage your own professional development in accordance with organisational and industry requirements
    • Demonstrate knowledge of industry products, legislation, regulation and codes of practice.


  2. Topic 2: Evaluating & processing the credit application


    On completing this topic, you should be able to:

    • Assess and evaluate applications for finance in accordance with organisational guidelines and relevant legislation, regulation and codes of practice
    • Make the loan decision in accordance with organisational guidelines and accepted industry standards
    • Determine appropriateness of security to minimise risk, in accordance with organisational guidelines
    • Implement risk management strategies, and identify and act upon risk mitigation opportunities, relevant to the industry and the organisation
    • Carry out required settlement processes in accordance with organisational requirements and within the scope of your job role
    • Apply knowledge of industry products, legislation, regulation and codes of practice.
  3. Topic 3: Providing service & resolving problems


    On completing this topic, you should be able to:

    • Process customer complaints and resolve disputes within the scope of your authority and in accordance with your organisation's procedures and guidelines
    • Provide general advice on financial products and services and promote an understanding of the effective use of credit, as applicable to your client group
    • Implement, evaluate and improve the customer service offered by your organisation, as appropriate to your role and scope of authority
    • Manage and recover bad and doubtful debts in accordance with organisational guidelines, utilising appropriate commercial and legal processes where appropriate
    • Apply knowledge of industry products, legislation, regulation and codes of practice.

Units of competency:
FNSCRD401A - Assess credit applications
FNSCRD402A - Establish and maintain approriate securitisation
FNSCRD403A - Manage and recover bad and doubtful debts
FNSCRD404A - Utilise the legal process to recover outstanding debt
FNSCRD405A - Manage overdue customer accounts
FNSCUS402A - Resolve disputes
FNSINC401A - Apply principles of professional practice to work in the financial services industry
FNSORG401A - Conduct individual work within a compliance framework
FNSRSK401A - Implement Risk and management strategies
FNSCRD503A - Promote understanding of the role and effective use of consumer credit
BSBCMM301B - Process customer complaints
BSBCUS403B - Implement customer service standards
BSBWOR501B - Manage personal work priorities and professional development

Have a question about this course?

Our Learning Consultants can:
  • icon enquiry 1Provide guidance on courses
  • icon enquiry 2Give advice on job outcomes
  • icon-enquiry-connectproviderConnect you with the relevant education provider

Free call 1800 675 285

9am - 5.30pm AEDT Monday - Friday