Certificate IV in Life Insurance (Claims Stream)


  • Kickstart your career as a Claims Assessor or Case Manager with this Certificate IV in Life Insurance - Claims Stream (FNS41515)
  • Gain a nationally recognised qualification in just 12 weeks
  • Flexible online delivery - study when & where it suits you

Have a question about this course?

At a glance

Study mode



Kaplan Professional – Financial Courses (RTO 90116)
Career Opportunities
  • Life Insurance Claims Assessor
  • Life Insurance Case Manager
  • Insurance Contact Centre Officer

Nationally recognised - meets Australian Qualifications Framework standards.
Meets ASIC RG 146.





Course length
Self-paced (e.g. 10 hrs a week = finish in 12 weeks). Maximum 6 months.
Study mode



Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.


Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.


Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Exam & assignment
Start date

Start anytime.

Kaplan Professional – Financial Courses (RTO 90116)

Get the best possible start to a career in finance through Kaplan Professional, the preferred education partner of the Financial Services Institute of Australia (FINSIA).

With flexible start dates and study methods, Kaplan allows you start your course at a time that suits you so you can study as little or as much as you like.

Kaplan Education Pty Ltd (RTO 90116) trading as Kaplan Professional


The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

What you'll learn

You’ll learn how to:

  • Apply legislation, regulation and procedures to life insurance claims
  • Identify life insurance products and services and who they are suitable for
  • Understand the concepts of life risk and underwriting
  • Receive, assess and decide the outcomes of life insurance claims
  • Seek assistance with complex specialist and medical terminology where needed
  • Explain life claims to retail clients
  • Adapt to a diverse range of clients
  • Implement dispute resolution and complaint management

Course structure

1 units


  1. Life insurance claims

    This course consists of one unit that covers six topics.

    • Topic 1: Life insurance & the financial services industry
    • Topic 2: Life insurance products & services
    • Topic 3: Work well with clients
    • Topic 4: Life insurance risk
    • Topic 5: Life insurance underwriting
    • Topic 6: Life insurance claims

    Units of competency:
    FNSINC301 - Work effectively in the financial services industry
    FNSILF403 - Develop and maintain in-depth knowledge of products and services used by the life insurance sector
    FNSILF401 - Contribute to the life risk underwriting process
    FNSISV402 - Underwrite new business
    FNSILF405 - Receive and evaluate life insurance claims
    FNSILF406 - Collect and manage information to facilitate claims assessment
    FNSILF407 - Settle life insurance claims
    FNSISV406 - Use specialist terminology in insurance claims
    FNSISV407 - Use medical terminology in an insurance context
    FNSCUS301 - Respond to customer enquiries
    FNSCUS403 - Deliver a professional service to customers
    FNSCUS402 - Resolve dsiputes
    BSBCMM301 - Process customer complaints

Have a question about this course?

Our Learning Consultants can:
  • icon enquiry 1Provide guidance on courses
  • icon enquiry 2Give advice on job outcomes
  • icon-enquiry-connectproviderConnect you with the relevant education provider

Free call 1800 675 285

9am - 5.30pm AEDT Monday - Friday