business_courses

Certificate II in Business

BSB20115

Whether you just want to brush up on your office administration skills, or you need to learn these skills from scratch, this course will teach you the basics of working in a business environment.

This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills.

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At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
  • Administration Officer
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist
Recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Prerequisites

None

Location

Online

Course length
Self-paced (e.g. 5 hrs a week = finish in 6 months, 9 hrs a week = finish in 1 year). Complete within 1 year.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Assignments
Start date

Enrol anytime.

Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Price

The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

What you'll learn

Become trained in:

  • Operating word processing applications
  • Maintaining information systems
  • Writing skills for work
  • Organising self
  • Handling mail
  • Keyboard skills
  • Electronic communication

Course structure

12 units

Core units

  1. BSBITU203 - Communicate electronically


    On successful completion of this unit, you should be able to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging. Specifically you will:

    • implement procedures to send and receive electronic mail
    • manage electronic mail
    • collaborate online
  2. BSBCMM201 - Communicate in the workplace


    On successful completion of this unit, you should have developed the skills and knowledge required to communicate in the workplace. This unit covers gathering, conveying and receiving information, together with completing routine written correspondence. Specifically, you will:

    • Gather, convey and receive information and ideas
    • Complete workplace documentation and correspondence
    • Communicate in a way that responds positively to individual differences
  3. BSBWHS201 - Contribute to health & safety of self & others


    This unit describes the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) processes to protect own health and safety, and that of others. Specifically, you should be able to:

    • Work safely
    • Implement workplace safety requirements
    • Participate in WHS consultative processes
    • Follow safety procedures
  4. BSBITU202 - Create & use spreadsheets


    On successful completion of this unit, you should be able to correctly create and use spreadsheets and charts through the use of spreadsheet software. Specifically you will:

    • select and prepare resources
    • create simple spreadsheets
    • produce simple charts
    • finalise spreadsheets
  5. BSBINM202 - Handle mail


    This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.

    It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and knowledge of mail handling under direct supervision or with limited individual responsibility.

  6. BSBCUS201 - Deliver a service to customers


    When you have successfully completed this unit, you should be able to deliver all aspects of customer service at an introductory level. Specifically, you will:

    • establish contact with customers
    • identify customer needs
    • deliver a service to customers
    • process customer feedback
  7. BSBITU102 - Develop keyboard skills


    On successful completion of this unit, you will have the skills and knowledge required to develop basic keyboard skills using touch typing techniques. Specifically you will:

    • use safe work practices
    • identify and develop keyboard skills
    • check accuracy
  8. BSBSUS201 - Participate in environmentally sustainable work practices


    On successful completion of this unit, you will have the skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. Specifically, you will be able to:

    • identify current resource use
    • comply with environmental regulations
    • seek opportunities to improve resource efficiency
  9. BSBINM201 - Process & maintain workplace information


    On successful completion of this unit, you should have developed the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work, processes and information management systems. Specifically, you will:

    • collect information
    • process workplace information
    • maintain information systems
  10. BSBITU201 - Produce simple word processed documents


    On successful completion of this unit, you should be able to correctly operate word processing applications in the production of workplace documents. Specifically you will:

    • prepare to produce documents
    • produce documents
    • finalise documents.
  11. BSBWOR204 - Use business technology


    On successful completion of this unit, you should have developed the skills and knowledge required to select, use and maintain business equipment. This technology includes the effective use of computer software to organise information and data. Specifically, you will:

    • select and use technology
    • process organise data
    • maintain technology
  12. BSBIND201 - Work effectively in a business environment


    When you successfully complete this unit, you should have the knowledge and skills required to work effectively within a commercial or business environment. This includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with organisational goals, values and standards. Specifically, you should be able to:

    • work within organisational requirements
    • work in a team
    • develop effective work habits

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

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