Certificate II in Business


Whether you just want to brush up on your office administration skills, or you need to learn these skills from scratch, this course will teach you the basics of working in a business environment.

This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills.

Have a question or ready to enrol?

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At a glance

Study mode



OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
  • Administration Officer
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

Nationally recognised - meets Australian Qualifications Framework standards.





Course length
Self-paced (e.g. 5 hrs a week = finish in 6 months, 9 hrs a week = finish in 1 year). Complete within 1 year.
Study mode


Start date

Enrol anytime.

Contact us about enrolling.
OTEN – Open Training & Education Network (RTO 90004)
Payment options

12-month interest free payment planTerms & conditions apply

Upfront payment

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There are no entry requirements for this course. You can enrol no matter what level of education or work experience you have.

What you'll learn

Become trained in:

  • Operating word processing applications
  • Maintaining information systems
  • Writing skills for work
  • Organising self
  • Handling mail
  • Keyboard skills
  • Electronic communication

Course structure

12 units

Core units

  1. BSBITU203 - Communicate electronically

  2. BSBCMM201 - Communicate in the workplace

  3. BSBWHS201 - Contribute to health & safety of self & others

  4. BSBITU202 - Create & use spreadsheets

  5. BSBINM202 - Handle mail

  6. BSBCUS201 - Deliver a service to customers

  7. BSBITU102 - Develop keyboard skills

  8. BSBSUS201 - Participate in environmentally sustainable work practices

  9. BSBINM201 - Process & maintain workplace information

  10. BSBITU201 - Produce simple word processed documents

  11. BSBWOR204 - Use business technology

  12. BSBIND201 - Work effectively in a business environment

Support and delivery

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

Payment options

There are 2 ways you can pay for this course:

1. 12-month interest free payment plan

Pay for your course over time by making weekly, fortnightly or monthly repayments.

This flexible payment plan requires no deposit, and you pay no interest for the first 12 months.

2. Upfront payment

You can pay for this course upfront via credit card or bank transfer.

To understand more about payment options or find out if you’re eligible for a funding entitlement, contact a SEEK Learning Consultant.

Have a question or ready to enrol?

Our Learning Consultants can:
  • icon enquiry 1Answer any questions about a course
  • icon enquiry 2Give advice on job outcomes
  • icon enquiry 3Explain finance options and help you enrol
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Free call 1800 675 285

9am - 5.30pm AEST Monday - Friday