social_work_courses

Certificate III in Community Services

CHC32015

  • Become a Community Care Worker or Residential Support Worker with this Certificate III in Community Services (CHC32015)
  • Prepare yourself to work in a broad range of roles supporting individuals or groups in community settings
  • Study online when it suits you, with no exams

Have a question about this course?

At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
Recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Prerequisites

None

Location

Online

Work placement

Minimum of 100 hours in total

Course length
Self-paced (e.g. 30 hrs a week = finish within 6 months, 15 hrs a week = finish in 1 year). Complete within 1 year.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Assignment & work placement
Start date

Enrol anytime.

Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Price

The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

What you'll learn

Develop the skills required to:

  • Have direct contact with clients
  • Identify their presenting needs
  • Refer clients to appropriate services and support

Work placement

This course includes a total of 100 hours of professional work placement within a community service organisation. You will need to arrange your own work placement.

The industry experience gives you invaluable real-life skills, so you graduate ready to step into a job.

Course structure

12 units

Cluster 1

  1. CHCDIV001 - Work with diverse people


    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal or Torres Strait Islander people.

  2. CHCDIV002 - Promote Aboriginal & Torres Strait Islander cultural safety


    The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.

Cluster 2

  1. CHCCOM001 - Provide first point of contact


    This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.

  2. CHCCOM005 - Communicate & work in health or community services


    This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

  3. CHCVOL001 - Be an effective volunteer


    This unit describes the skills and knowledge required to work effectively as a volunteer in a variety of capacities and contexts.

  4. BSBINM301 - Organise workplace information


    This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems.

Cluster 3

  1. CHCADV001 - Facilitate the interests and rights of clients


    This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.

  2. CHCCCS016 - Respond to client needs


    This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.

  3. CHCPRT001 - Identify & respond to children & young people at risk


    This unit describes the skills and knowledge required to support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility.

  4. HLTWHS002 - Follow safe work practices for direct client care


    This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.

Cluster 4

  1. CHCCCS023 - Support independence & well-being


    This unit describes the skills and knowledge required to provide individualised services in ways that support independence, as well as, physical and emotional well-being.

  2. BSBWOR301 - Organise personal work priorities & development


    This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

Have a question about this course?

Our Learning Consultants can:
  • icon enquiry 1Provide guidance on courses
  • icon enquiry 2Give advice on job outcomes
  • icon-enquiry-connectproviderConnect you with the relevant education provider

Free call 1800 674 231

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