hospitality_courses

Certificate III in Hospitality

SIT30713

  • Get hands-on experience in the hospitality industry with this Certificate III in Hospitality (SIT30713)
  • Qualify for more roles in the hospitality industry & improve your job prospects
  • Meet the requirements for Responsible service of alcohol (RSA) in NSW




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At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
  • Food & Beverage Attendant
  • Gaming Attendant
  • Function Host
  • Senior Bar Attendant
  • Waiter
Recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Prerequisites

None

Location

Online

Work placement

36 service periods (shifts) of 5–8 hours each

Course length
Self-paced (e.g. 16 hrs a week = finish in 6 months, 8 hrs a week = finish in 1 year). Complete within 1 year.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Assignments, online tests & workplace tasks
Start date

Enrol anytime.

Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Price

The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

Prerequisites

There are no prerequisites for this course.

Practical requirement
To satisfy the workplace tasks component of the course, you'll need to find suitable industry work placement.

What you'll learn

You'll learn how to:

  • Identify and control food hazards
  • Accept, process and reconcile cash and other payments
  • Provide on-the-job coaching to colleagues
  • Responsibly sell or serve alcohol
  • Establish rapport with customers and respond to complaints
  • Store, rotate and maintain stock

Work placement

This course includes a total of 36 complete service periods (shifts) of professional work placement within the industry. Each shift is typically 5 to 8 hours. You will need to arrange your own work placement.

The industry experience gives you invaluable real-life skills, so you graduate ready to step into a job.

Course structure

15 units

Core units

  1. SITXHRM301 - Coach others in job skills


    This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and to monitor the progress of colleagues until they are able to operate independently of the coach.

  2. SITXWHS101 - Participate in safe work practices


    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into all workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety management practices.

  3. SITXCCS303 - Provide service to customers


    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

  4. SITXCOM201 - Show social & cultural sensitivity


    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.

  5. SITHIND201 - Source & use information on the hospitality industry


    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

  6. SITHIND301 - Work effectively in hospitality service


    This unit describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during live service periods. It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks.

  7. BSBWOR203B - Work effectively with others


    This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

Elective units

  1. SITXFSA201 - Participate in safe food handling practices


    This unit describes the performance outcomes, skills and knowledge required to handle food safely during the storage, preparation, display, service and disposal of food. It requires the ability to follow predetermined procedures as outlined in a food safety program.

  2. SITXFIN201 - Process financial transactions


    This unit describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during live service periods. It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks.

  3. SITXCCS302 - Provide club reception services


    This unit describes the performance outcomes, skills and knowledge required to provide reception services within a licensed club environment. It requires the ability to deliver quality customer service while assisting customers to comply with club and legislative requirements.

  4. SITHGAM201 - Provide responsible gambling services


    This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling.

  5. SITHFAB201 - Provide responsible service of alcohol


    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

  6. SITXINV201 - Receive & store stock


    This unit describes the performance outcomes, skills and knowledge required to check and take delivery of stock and to appropriately store, rotate and maintain the quality of stock items. It does not include specialist stock control processes for perishable foodstuffs which are covered by the unit SITXINV202 Maintain the quality of perishable supplies.

  7. SITXFSA101 - Use hygienic practices for food safety


    This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

  8. FSKLRG11 - Use routine strategies for work related learning (LLN)


    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

Recognition

On completion of this course, you'll be eligible to apply for:

  • NSW RSA Competency Card (Responsible service of alcohol)
  • NSW RCG Competency Card (Responsible conduct of gambling)
  • A Food Safety Supervisor's Certificate issued by the NSW Food Authority for an additional fee

If you would like to be eligible for these certifications in another state, speak to a SEEK Learning consultant about your education options.

Have a question about this course?

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