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Certificate III in Information, Digital Media & Technology

ICT30115

  • Build your information & communication technology knowledge with this Certificate III in Information, Digital Media & Technology (ICT30115) 
  • Learn how to support information technology activities in the workplace, including web & digital media technologies
  • Study online & fit your study around your work

Have a question about this course?

At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
  • IT Support Technician
  • Help Desk Officer 
  • ICT Operations Support 
  • ICT User Support 
  • PC Support
  • Technical Support
Recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Prerequisites

None

Location

Online

Course length
Self-paced (e.g. 16 hrs a week = finish in 6 months, 8 hrs a week = finish in 1 year). Complete within 1 year.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Assignment & tests
Start date

Enrol anytime.

Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Price

The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

What you'll learn

Become trained in:

  • Caring for and connecting internal hardware components
  • Basic systems administration
  • Implementing software changes
  • Reviewing and maintaining a website
  • Producing digital images for the web

Resources required

  • At least 4GB RAM
  • An operating system version of Windows 7, 8 or 8.1 Professional, Enterprise or Ultimate (Windows 7 only) (versions of the Home Starter or Home Premium versions of Windows 7, 8 or 8.1 are not suitable for the course)
  • Administrator rights to the operating system

This course is not suitable for Mac users.

Course structure

17 units

Core units

  1. ICTWEB302 - Build simple websites using commercial programs


    This unit describes the skills and knowledge required to use web authoring tools to create, modify and test, simple web pages and websites. It applies to individuals with responsibility for creating and maintaining simple websites.

  2. ICTICT301 - Create user documentation


    This unit describes the skills and knowledge required to create user documentation that is clear to the target audience and easy to navigate. It applies to individuals who may work under supervision with responsibility to support others in a range of information and communications technology (ICT) areas.

  3. ICTICT305 - Identify and use current industry specific technologies


    This unit describes the skills and knowledge required to identify, research and apply industry specific technologies to ensure that the quality of the entire business process is maintained at the highest level possible. It applies to individuals who work under minimal supervision and support information technology activities in the workplace across a wide range of information and communications technology (ICT) areas, including technical support, network administration, web technologies, software applications and digital media technologies.

  4. BSBSUS301 - Implement and monitor environmentally sustainable work practices


    This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

  5. ICTICT302 - Install and optimise operating system software


    This unit defines the skills and knowledge required to install, configure and optimise operating system (OS) software to meet business and client needs. It applies to individuals who may work under supervision and support others using well developed skills in creating solutions through analysis and evaluation of information.

  6. ICTICT306 - Migrate to new technology


    This unit describes the skills and knowledge required to research, acquire, evaluate and apply new technology to improve the organisation’s performance. This unit applies to individuals who have achieved a degree of autonomy as information and communications technology (ICT) users and support staff engaged in ongoing review and research to identify and apply new technology or techniques to improve aspects of the organisation's activities.

  7. ICTICT203 - Operate application software packages


    This unit describes the skills and knowledge required to identify, select and operate three commercial software packages, including a word-processing and a spreadsheet application package. It applies to individuals who utilise different software applications within a small to large office environment to produce diverse documents.

  8. BSBWHS304 - Participate effectively in WHS communication and consultation processes


    This unit describes the skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes. It applies to individuals who participate in WHS communication and consultation processes as part of their work health and safety responsibilities, which are in addition to their main duties.

  9. ICTICT308 - Use advanced features of computer applications


    This unit describes the skills and knowledge required to use computer applications employing advanced features. It involves manipulating data and accessing support resources to solve routine problems. It applies to individuals who have achieved a degree of autonomy as advanced information and communications technology (ICT) users, and support information technology activities in software applications.

  10. ICTWEB201 - Use social media tools for collaboration and engagement


    This unit describes the skills and knowledge required to establish a social networking presence, using social media tools and applications. It includes the requirement to review, compare, and use different types of social networking tools and applications. It applies to information and communications technology (ICT) personnel who need to develop a social networking web presence for a small or large office environment, using social media tools and applications.

  11. ICTICT202 - Work and communicate effectively in an ICT environment


    This unit describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

  12. ICTSAS301 - Run standard diagnostic tests


    This unit describes the skills and knowledge required to troubleshoot problems and conduct diagnostic tests on a range of platforms. It applies to individuals who, while working under a level of supervision, have responsibility to action tasks in a frontline technical support capacity.

Support specialisation units

  1. ICTSAS303 - Care for computer hardware


    This unit describes the skills and knowledge required to manage the maintenance and location of hardware. It applies to frontline technical support individuals who work under a level of supervision but have some responsibility to maintain organisational hardware.

  2. ICTICT303 - Connect internal hardware components


    This unit describes the skills and knowledge required to acquire, install, configure and evaluate system hardware components according to client and user requirements. It applies to individuals who work with a degree of self-sufficiency and provide support in a range of information and communications technology (ICT) work areas and activities.

  3. ICTSAS306 - Maintain equipment and software


    This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep equipment and software operating. It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain computer systems.

  4. ICTSAS304 - Provide basic system administration


    This unit describes the skills and knowledge required to implement components of systems backup, restore, security and licensing in a stand-alone or client server environment. It applies to individuals who, while working under limited supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement, using appropriate knowledge to provide assistance.

  5. ICTSAS305 - Provide ICT advice to clients


    This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information. It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.

Applications specialisation units

  1. ICTICT307 - Customise packaged software applications for clients


    This unit describes the skills and knowledge required to analyse, design, implement and review the customisation of packaged software applications, using simple programming constructs. It applies to individuals who have achieved a degree of autonomy as information and communications technology (ICT) users and support personnel for software application activities in the workplace.

  2. ICTICT409 - Develop macros and templates for clients using standard products


    This unit describes the skills and knowledge required to develop macros and templates for clients using industry recognised software applications. It applies to individuals working in an office environment who achieve a degree of self-sufficiency as an advanced information and communications technology (ICT) user, and who support software applications activities in the workplace.

  3. ICTICT304 - Implement system software changes


    This unit describes the skills and knowledge required to implement system software changes and to hand over the modified system to the client's operational area. It applies to individuals working in support roles who are required to update operating systems on client computers with the latest technology fixes, working under minimum supervision.

  4. ICTSAS304 - Provide basic system administration


    This unit describes the skills and knowledge required to implement components of systems backup, restore, security and licensing in a stand-alone or client server environment. It applies to individuals who, while working under limited supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement, using appropriate knowledge to provide assistance.


  5. ICTSAS305 - Provide ICT advice to clients


    This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information. It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.


Web specialisation units

  1. ICTWEB301 - Create a simple markup language document


    This unit describes the skills and knowledge required to design, create and save a basic markup language document, using a text editor. It applies to individuals who work in an assistant capacity to create web pages.

  2. ICTWEB303 - Produce digital images for the web


    This unit describes the performance outcomes, skills and knowledge required to produce, and manipulate, images suitable for use in website development. This unit applies to individuals with responsibility for creating graphics for a web environment.

  3. ICTSAS304 - Provide basic system administration


    This unit describes the skills and knowledge required to implement components of systems backup, restore, security and licensing in a stand-alone or client server environment. It applies to individuals who, while working under limited supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement, using appropriate knowledge to provide assistance.


  4. ICTSAS305 - Provide ICT advice to clients


    This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information. It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.


  5. BSBEBU401 - Review and maintain a website


    This unit describes the skills and knowledge required to undertake data analysis, review website content, and update and maintain a website. It applies to individuals who have knowledge of the relationship between a website and the core functions of an organisation. They also have working knowledge and skills to perform basic updates to website content. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility.

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

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