Nationally recognised - meets Australian Qualifications Framework standards.
Previous experience or current employment in retail
Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.
Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.
Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.
TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.
You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.
OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.
TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network
The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.
You will need to provide evidence of previous retail experience or current employment in retail, such as:
You'll learn how to:
This unit develops the skills and knowledge to apply safe working practices according to Work Health and Safety legislation and store policies. It includes identifying and reporting hazards and faults and procedures for emergency situations, evacuations, accidents and illness.
This unit covers the skills and knowledge to develop and maintain product knowledge that enables you to provide expert advice to customers, including post-sales support. Specifically you will learn how to develop relationships with customers and maintain and use a customer database, plan and present a sales presentation that includes expert product knowledge, deal with difficult customers and provide post-sales support.
In this unit you will learn how to communicate with retail customers in a face to face environment and using technologies. You will also develop skills to work in a team and read and interpret retail documents.
In this unit you will learn how to inform and involve your work team in WHS matters, identify needs for WHS training and maintain WHS records. You will also develop skills and knowledge to monitor and maintain a safe working retail environment.
In this unit you will learn retail selling techniques including approaching the customer, identifying customer needs, selling benefits, overcoming objections, closing the sale and maximising sales opportunities.
This unit is about working within a retail environment. You will learn how to follow organisational requirements as you work individually and within a work team. This unit also covers personal presentation and developing effective work habits.
In this unit you will develop and maintain specialist or general product knowledge to enable you to offer advice to customers in a retail environment.
In this unit you learn how to operate point-of-sale equipment, and apply store policies to the processing of sales transactions and packaging goods for transportation. You will also develop skills to provide efficient and friendly customer service at point-of-sale.
This unit develops the skills and knowledge to balance and reconcile a point-of-sale terminal or register. Skills you will learn include cleaning the register, counting cash and non-cash documents, reconciling and recordings takings.
This unit is about providing quality customer service through effective communication, receipt and processing of sales orders, assisting customers with special needs and handling of customer complaints.
This unit is about merchandising products within a retail store. It involves displaying, merchandising, ticketing, labelling, pricing and storing stock in line with store procedures. It also covers of correct manual handling, and storage and display techniques.
In this unit you will learn to operate a variety of retail equipment. It covers identifying the correct equipment to use for a task and maintaining equipment found in a retail store. You will also develop keyboarding and data entry skills.
This unit is about organising, maintaining and cleaning work areas, using equipment and chemicals safely and handling potential hazards in the workplace.
This unit covers handling stock in a retail store. It involves receiving and processing incoming stock, rotating stock and dispatching stock.
When you study online with OTEN, you can:
OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.