travel_courses

Certificate III in Travel

SIT31312

  • Get prepared to work as a Travel Agent or Consultant with this Certificate III (SIT31312) in Travel
  • Be trained in Galileo, a central reservations system used world-wide
  • Flexible online course with no exams

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At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
Recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Prerequisites

Year 10 or equivalent

Location

Online

Work placement

Your skills will be assessed in a workshop or workplace environment

Course length
Self-paced (e.g. 12 hrs a week = finish in 1 year). Complete within 18 months.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Assignments
Start date

Enrol anytime.

Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Price

The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

Prerequisites

  • Year 10 Certificate or equivalent, or
  • Mature aged

What you'll learn

Become trained in:

  • Safe workplace practices
  • Administration, organising and analysing information for industry-related products and services
  • Selecting the most appropriate products to meet clients requirements, expectations and needs
  • Industry-specific procedures

Work assessment

Your skills will be assessed in a workshop or workplace environment. You will need to arrange your own work placement. You can either:

  • Attend a tourism workshop in NSW, or
  • Make a video that shows evidence of your skills in a real or simulated workplace environment

Course structure

17 units

Core units

  1. SITTTSL202 - Access & interpret product information


    This unit describes the performance outcomes, skills and knowledge required to access information on tourism, hospitality or events products to fulfil any sales or operational need. It requires the ability to identify product information sources and to interpret specific details of the products.

    Tourism personnel selling travel insurance to a retail client must meet the requirements of the Financial Services Reform Act (2001). Sales personnel must complete a course delivered by the insurance provider in order to interpret provisions of the insurance policy.

  2. SITTTSL306 - Book supplier services


    This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer product requirements, request and confirm these with suppliers and administer all bookings through to finalisation.

    The unit does not cover the skills required to receive and process an incoming reservation by a supplier which are covered in SITTTSL305 Process reservations.

  3. SITTTSL310 - Construct normal international airfares


    This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares according to International Air Transport Association (IATA) regulations.

  4. SITTTSL311 - Construct promotional international airfares


    This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or "special" international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares according to International Air Transport Association (IATA) regulations.

  5. SITXWHS101 - Participate in safe work practices


    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into all workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety management practices.

  6. SITTTSL304 - Prepare quotations


    This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.

  7. SITTTSL307 - Process travel related documentation


    This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.

  8. SITTTSL302 - Provide advice on Australian destinations


    This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice for Australian destinations including the types of product a destination offers. It requires the ability to identify appropriate information sources and research destinations in order to develop, update a general destination knowledge base.

    Specific and detailed product knowledge is covered in SITTTSL202 Access and interpret product information.

  9. SITTTSL301 - Provide advice on international destinations


    This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice about international destinations including the types of product a destination offers. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.

    Specific and detailed product knowledge is covered in SITTTSL202 Access and interpret product information.

  10. SITXCCS303 - Provide service to customers


    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations and respond to complaints.

  11. SITTTSL303 - Sell tourism products & services


    This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, hospitality or event products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is found in other units.

  12. SITXCOM201 - Show cultural sensitivity


    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings.

  13. SITTIND201 - Source & use information on the tourism & travel industry


    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

  14. SITTTSL308 - Use a computerised reservations or operations system


    This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills which are found in other units.

    Please note: You will need to use a PC to complete this unit. Mac computers are not compatible.

Elective units

  1. SITXCCS401 - Enhance the customer service experience


    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.

  2. SITTTSL303 - Operate an online information system


    This unit describes the performance outcomes, skills and knowledge required to operate an online information system to source information for various operational purposes. It requires the ability to identify information requirements and locate, check and download information.

  3. BSBSUS201A - Participate in environmentally sustainable work practices


    This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices.

    This unit requires the ability to access industry information, and applicable legislative and occupational health and safety (OHS) guidelines.

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

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