Certificate IV in Business


  • Get your start in marketing, customer services or accounting with this Certificate IV in Business (BSB40215)
  • Learn about developing teams & individuals, establishing networks, customer services strategies & innovation in the business world 
  • Study online when it suits you

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At a glance

Study mode



OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities

Nationally recognised - meets Australian Qualifications Framework standards





Course length
Self-paced (e.g. 16 hrs a week = finish in 6 months, 8 hrs a week = finish in 1 year). Complete within 1 year.
Study mode



Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.


Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.


Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Online quizzes & assignments
Start date

Enrol anytime.

OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network


The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

What you'll learn

Become trained in:

  • Implementing work health & safety & environmentally sustainable policies & procedures
  • Undertaking marketing activities including the maintenance of a website
  • Making business presentations
  • Developing teams & individuals
  • Implementing customer service & innovation strategies within your work team
  • Analysing & presenting financial & research information

Course structure

10 units


  1. BSBRES401 - Analyse & present research information

    In this unit you will develop the skills and knowledge required to gather, organise and present workplace information using available systems and technology.

    Areas covered include:

    • Researching information requirements
    • Using appropriate data collection & analysis tools
    • Structuring & reporting on research within a business context
    • Drawing conclusions & making recommendations
    • Privacy & ethical issues
  2. BSBCUS401 - Coordinate implementation of customer services strategies

    On completion of this unit, you will be able to lead or work effectively in a team to co-ordinate customer service strategies for an organisation. You should also be able to evaluate and review customer satisfaction, report the findings and make recommendations for improvement.

    Specifically you will be able to:

    • Advise on customer service needs
    • Support implementation of customer service strategies
    • Evaluate & report on customer service
  3. BSBLED401 - Develop teams & individuals

    This unit covers the skills and knowledge required to determine the development needs of individuals and teams in an organisation.

    On the successful completion of this unit, you will be able to:

    • Determine development needs of individuals & teams to meet team objectives
    • Develop individuals & teams
    • Monitor & evaluate workplace learning
  4. BSBSUS301 - Implement & monitor environmentally sustainable work practices

    This unit addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools, such as:

    • Identifying areas for sustainability improvement
    • Developing plans to make improvements
    • Implementing & monitoring improvements in environmental performance
  5. BSBWHS401 - Implement & monitor WHS policies, procedures & programs to meet legislative requirements

    On completion of this unit you will have the skills and knowledge to implement and monitor your organisation’s work health and safety (WHS) policies, procedures and programs within your work area in order to meet legislative requirements.

    On completion of this unit, you will be able to:

    • Provide information about WHS policies and procedures
    • Implement and monitor WHS consultation processes
    • Implement and monitor procedures for providing training
    • Implement and monitor procedures for identifying hazards and assessing and controlling risks
    • Implement and monitor the organisation's procedures for maintaining OHS records
  6. BSBCMM401 - Make a presentation

    You will learn to plan, deliver and evaluate a formal verbal and written presentation appropriate to a specific audience.

  7. BSBINN301 - Promote innovation in a team environment

    This unit develops the skills, knowledge and attitudes required to be an effective and proactive member of an innovative team.

    On successful completion of this unit, you will be able to:

    • Create opportunities to maximise innovation within the team
    • Organise & agree on effective ways of working
    • Support & guide colleagues
    • Reflect on how the team is working
  8. BSBFIA402 - Report on financial activity

    In this unit, you will learn to compile financial information and data, prepare statutory requirement reports, and provide financial business recommendations.

    On successful completion of this unit, you will be able to:

    • Report on an organisation's financial activity, in response to client requests
    • Meet statutory financial reporting requirements
  9. BSBEBU401 - Review & maintain a website

    In this unit you’ll develop the skills and knowledge required to undertake data analysis, review website content and update and maintain a website.

    Specially, this unit covers:

    • Reviewing website content & use
    • Updating a website in line with organisational protocols
    • Carrying out ongoing non-technical site maintenance
  10. BSBMKG414 - Undertake marketing activities

    On completion of this unit you should be able to plan, implement and manage basic marketing and promotional activities for a business.

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

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