hospitality_courses

Certificate IV in Hospitality

SIT40313

  • Prepare to advance your career & apply for team leader or supervisor roles with this Certificate IV in Hospitality (SIT40313)
  • No educational entry requirements to get started
  • Meet the requirements for Responsible service of alcohol (RSA) in NSW

Have a question or ready to enrol?

At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
  • Restaurant Manager
  • Duty Manager
  • Bar Supervisor
  • Gaming Supervisor
  • Food & Beverage Supervisor or Team Leader
Recognition

Nationally recognised - meets Australian Qualifications Framework standards

Prerequisites

Year 12 or successful completion of a Language Literacy & Numeracy (LLN) test

Location

Online

Work placement

36 service periods (shifts) of 5–8 hours each

Course length
Self-paced (e.g. 12 hrs a week = finish in 1 year, 9 hrs a week = finish in 18 months). Complete within 18 months.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
By assignments, online tests + workplace tasks
Start date

Enrol anytime.

Contact us about enrolling.
Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

Many OTEN courses are VET FEE-HELP approved so you can study now and pay later.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Payment options

12-month interest free payment planTerms & conditions apply

Upfront payment

Read more
Price
Why isn't the course price shown?

Why isn't the course price shown?

The cost of a course can vary depending on a few factors, including:

  • Whether you are an Australian resident
  • How you pay for the course (via a government loan, via a payment plan, or upfront)

To work out how much this course would cost you,
contact a SEEK Learning consultant.

Prerequisites

There are no prerequisites for this course.

Practical requirement
To satisfy the workplace tasks component of the course, you'll need to find suitable industry work placement.

What you'll learn

You'll learn how to:

  • Provide professional and personalised customer service
  • Resolve complex or escalated complaints
  • Allocate resources, monitor income and expenditure and report on budgets
  • Manage team performance through effective leadership
  • Provide responsible gambling services
  • Responsibly sell and serve alcohol
  • Use a computerised reservations system to create and manage bookings
  • Handle food safely

Work placement

This course includes a total of 36 complete service periods (shifts) of professional work placement within the industry. Each shift is typically 5 to 8 hours. You will need to arrange your own work placement.

The industry experience gives you invaluable real-life skills, so you graduate ready to step into a job.

Course structure

21 units

Core units

  1. SITXHRM301 - Coach others in job skills


    This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and to monitor the progress of colleagues until they are able to operate independently of the coach.

  2. SITXCCS401 - Enhance the customer service experience


    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.

  3. SITXWHS401 - Implement & monitor work health & safety practices


    This unit describes the performance outcomes, skills and knowledge required to implement those predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices, coordinate consultative arrangements, risk assessments, work health and safety training and the maintenance of records.

  4. SITXHRM402 - Lead & manage people


    This unit describes the performance outcomes, skills and knowledge required to lead and manage people and teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage team performance through effective leadership.

  5. SITXCOM401 - Manage conflict


    This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.

  6. BSBDIV501A - Manage diversity in the workplace


    This unit describes the performance outcomes, skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's policy on diversity, fostering diversity within the work team, and promoting the benefits of a diverse workplace.

  7. SITXFIN402 - Manage finances within a budget


    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure and report on budgetary deviations.

  8. SITXMGT401 - Monitor work operations


    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions and solve problems.

  9. SITHIND301 - Work effectively in hospitality service


    This unit describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during live service periods. It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks.

Elective units

  1. SITXEVT301 - Access information on event operations


    This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on event industry operations. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination. Event personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

  2. SITXCOM301 - Address protocol requirements


    This unit describes the performance outcomes, skills and knowledge required to source and access information on protocol requirements to fulfil any sales or operational need. It requires the ability to identify appropriate information sources, access and interpret specific details of protocol requirements and to coordinate the use of protocol.

  3. SITXWHS301 - Identify hazards, assess & control safety risks


    This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks and document all processes.

  4. SITXFIN401 - Interpret financial information


    This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities.

  5. SITXHRM503 - Monitor staff performance


    This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and to conduct structured performance appraisals and formal counselling sessions.

  6. SITXFSA201 - Participate in safe food handling practices


    This unit describes the performance outcomes, skills and knowledge required to handle food safely during the storage, preparation, display, service and disposal of food. It requires the ability to follow predetermined procedures as outlined in a food safety program.

  7. SITHGAM201 - Provide responsible gambling services


    This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling.

  8. SITHFAB201 - Provide responsible service of alcohol


    This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

  9. SITHIND201 - Source & use information on the hospitality industry


    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

  10. SITTTSL308 - Use a computerised reservations or operations system


    This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills which are found in other units.

  11. SITXFSA101 - Use hygienic practices for food safety


    This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.

  12. FSKLRG11 - Use routine strategies for work related learning (LLN)


    This unit describes the skills and knowledge required to identify own learning goals and needs, and develop a formal learning plan to participate in a vocational or workplace learning environment.

Support and delivery

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

Recognition

On completion of this certificate, you'll be eligible to apply for:

  • NSW RSA Competency Card (Responsible service of alcohol)
  • NSW RCG Competency Card (Responsible conduct of gambling)
  • A Food Safety Supervisor's Certificate issued by the NSW Food Authority for an additional fee.

If you would like to be eligible for these certifications in another state, speak to a SEEK Learning consultant about your education options.

Payment options

There are 2 ways you can pay for this course:

1. 12-month interest free payment plan

Pay for your course over time by making weekly, fortnightly or monthly repayments.

This flexible payment plan requires no deposit, and you pay no interest for the first 12 months.

2. Upfront payment

You can pay for this course upfront via credit card or bank transfer.

To understand more about payment options or find out if you’re eligible for a funding entitlement, contact a SEEK Learning Consultant.

Have a question or ready to enrol?

Our Learning Consultants can:
  • icon enquiry 1Answer any questions about a course
  • icon enquiry 2Give advice on job outcomes
  • icon enquiry 3Explain finance options and help you enrol

Free call 1800 674 972

9am - 5.30pm AEST Monday - Friday