Nationally recognised - meets Australian Qualifications Framework standards.
Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.
Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.
Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.
TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.
You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.
OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.
TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network
The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.
You'll learn how to:
In this unit you will develop the skills and knowledge required to gather, organise and present workplace information using available systems and technology.
Areas covered include:
In this unit you will develop the skills and knowledge required to analyse consumer behaviour for specific markets and needs.
Specially, you will:
In this unit, learners develop the skills and knowledge required to conduct market research using interview and survey methodologies and report on findings.
Specifically, you should be able to:
On completion of this unit, you will be able to lead or work effectively in a team to co-ordinate customer service strategies for an organisation. You should also be able to evaluate and review customer satisfaction, report the findings and make recommendations for improvement.
Specifically you will be able to:
On completion of this unit you will have the skills and knowledge required to develop product knowledge in preparation for the sales process.
Specifically you will:
This unit develops the skills, knowledge and attitudes to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and liaising between management of the organisation and team members.
On the successful completion of this unit, you will be able to:
In this unit you will learn to plan, deliver and evaluate a formal verbal and written presentation appropriate to a specific audience.
In this unit you will develop the skills and knowledge to profile a target market or market segments in line with a marketing plan and to develop market positioning strategies.
In this unit learners develop the skills and knowledge required to plan, coordinate and review and report on the promotion of an organisation’s products and services.
On completion of this unit you should be able to plan, implement and manage basic marketing and promotional activities for a business.
When you study online with OTEN, you can:
OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.