Diploma of Business Administration


  • Flexible online Diploma of Business Administration (BSB50415) course with no exams
  • You only need to complete 8 units to gain this diploma

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At a glance

Study mode



OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities

Nationally recognised - meets Australian Qualifications Framework standards.
Recognised by the Australian Institute of Office Professionals & Commercial Education Society of Australia.


Previous experience in administrative or operational support



Course length
Self-paced (e.g. 9 hrs a week = finish in 1 year, 7 hrs a week = finish in 18 months). Complete within 18 months.
Study mode



Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.


Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.


Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Start date

Enrol anytime.

OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network


The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.


  • Work experience in providing administrative or operational support to individuals and/or teams but without a formal business administration qualification.

If you pay for the course using a VET FEE-HELP government loan, you need to:

  • provide a Year 12 Senior Secondary Certificate of Education (from an Australian agency), OR
  • successfully complete a Language Literacy & Numeracy (LLN) test.

What you'll learn

Become trained in:

  • Managing meetings and conferences
  • Planning or reviewing administration systems
  • Managing payroll services
  • Setting standards for business documents
  • Managing quality customer service
  • Designing and develop complex text documents

Course structure

8 units

Core units

  1. BSBWRT401 - Write complex documents

    By successfully completing this unit, participants will have the skills and knowledge to plan documents, draft text, prepare final text and produce documents of some complexity. Specifically, you will be able to:

    • Plan documents
    • Draft text
    • Prepare final text
    • Produce document
  2. BSBADM502 - Manage meetings

    In this unit, you will develop the knowledge and skills required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. Specifically you will:

    • Prepare for meetings
    • Conduct meetings
    • Follow up meetings
  3. BSBADM503 - Plan & manage conferences

    In this unit, you will develop the knowledge and skills required to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated. Specifically you will:

    • Plan conference
    • Promote conference
    • Organise conference
    • Coordinate conference proceedings
    • Follow-up conference proceedings
  4. BSBADM506 - Manage business document design & development

    This unit covers setting standards for organisational documents and managing document design and production to meet the standards. Specifically you will:

    • Establish documentation standards
    • Manage template design and development
    • Develop standard text for documents
    • Develop and implement strategies to ensure the use of standard documentation
    • Develop and implement strategies for maintenance and continuous improvement of standard documentation
  5. BSBADM504 - Plan & implement administrative systems

    This unit describes the skills and knowledge required to plan for or review the requirements of effective administrative systems and procedures for implementing, monitoring and reviewing the system.

  6. BSBWOR501 - Manage personal work priorities & professional development

    This unit applies to managers and focuses on the need for managers to be organised, focussed and skilled in order to effectively manage the work of others. At the end of this unit, learners should have the skills and knowledge required to manage own performance and professional development. Specifically, learners should be able to:

    • Establish personal work goals
    • Set and meet own work priorities
    • Develop and maintain professional competence
  7. BSBCUS501 - Manage quality customer service

    At the end of this unit, learners should have the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Specifically, learners will be able to:

    • Plan to meet internal and external customer requirements
    • Ensure delivery of quality products and/or services
    • Monitor, adjust and review customer service
  8. BSBFIM502 - Manage payroll

    This unit describes the performance outcomes, skills and knowledge required to establish and monitor security procedures for managing organisational payroll services and to calculate and process salary payments, group taxation and related payments. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. Specifically you will be able to:

    • Establish procedures for the management of payroll
    • Prepare payroll data
    • Authorise payment of salaries
    • Administer salary records

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

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