management_courses

Diploma of Practice Management

HLT57715

  • Prepare for management roles with this Diploma of Practice Management (HLT57715)
  • Online course with no due dates & flexibility to study when it suits you

Have a question about this course?

At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
  • Practice Manager
  • Business Manager
  • Program Manager
  • Service Manager
  • Nursing Unit Manager
Recognition

Nationally recognised – meets Australian Qualifications Framework standards.

Prerequisites

No prerequisites for this course.

Location

Online

Course length
Self-paced (e.g. 12 hrs a week = finish in 1 year, 9 hrs a week = finish in 18 months). Complete within 18 months.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Assignments
Start date

Enrol anytime.

Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Price

The course price can vary depending on a few factors, including whether you are an Australian resident or your chosen payment option. To find out more, contact the course provider.

What you'll learn

As a graduate of the diploma, you will be able to:

  • Interact with staff and patients, whilst providing care & support to patients in both the surgery & office contexts
  • Demonstrate knowledge of health services & practice management
  • Perform practice office procedures & abide by legal requirements where applicable
  • Demonstrate relevant theoretical knowledge

Course structure

15 units

Core units

  1. HLTINF003 - Implement & monitor infection prevention & control policies & procedures


    This unit describes the skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.

  2. BSBMED301 - Interpret & apply medical terminology


    This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

  3. BSBFIM501 - Manage budgets & financial plans


    This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.

  4. HLTADM004 - Manage health billing & accounting system


    This unit describes the skills and knowledge required to implement and monitor a billing and accounting system in a health practice, with consideration of client accessibility, practice viability and regulatory and legislative requirements.

  5. CHCLEG003 - Manage legal & ethical compliance


    This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities and then develop and monitor policies and procedures to meet those responsibilities.

  6. BSBMGT502 - Manage people performance


    This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

  7. BSBCUS501 - Manage quality customer service


    This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

  8. BSBRSK501 - Manage risk


    This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

  9. HLTWHS004 - Manage work health & safety


    This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

  10. CHCDIV001 - Work with diverse people


    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and Torres Strait Islander people.

Elective units

  1. BSBHRM512 - Develop & manage performance management processes


    This unit describes the performance outcomes, skills and knowledge required to design, implement and oversee performance-management processes. The unit also includes specific intervention associated with under-performance or misconduct and developing approaches to address skill and performance gaps.

  2. BSBMKG502 - Establish & adjust the marketing mix


    This unit describes the skills and knowledge required to determine the optimum marketing mix for a business through analysis of interrelated marketing components.

  3. BSBMKG514 - Implement & monitor marketing activities


    This unit describes the skills and knowledge required to apply and observe marketing plan objectives and action necessary improvements.

  4. BSBMGT517 - Manage operational plan


    This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

  5. BSBHRM506 - Manage recruitment selection & induction processes


    This unit describes the performance outcomes, skills and knowledge required to manage all aspects of the recruitment selection and induction processes in accordance with organisational policies and procedures.

  6. BSBHRM505 - Manage remuneration & employee benefits


    This unit describes the skills and knowledge required to implement an organisation’s remuneration and benefit plans. It incorporates all functions associated with remuneration, including packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits.

  7. BSBHRM507 - Manage separation or termination


    This unit describes the skills and knowledge required to deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews.

  8. CHCPRP003 - Reflect on and improve own professional practice


    This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

You must successfully complete 5 elective units.

Support and delivery

Studying online explained

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

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