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Diploma of Travel & Tourism

SIT50112

  • Prepare for managerial roles in the tourism industry with a Diploma of Travel and Tourism (SIT50112)
  • Study online when and where it suits you
  • Study now & pay for the course later via government loan

Have a question or ready to enrol?

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At a glance

Study mode

laptop
Online

Provider

OTEN – Open Training & Education Network (RTO 90004)
Career Opportunities
  • Travel Agent
  • Visitor Information Centre Manager
  • Tour Operations Manager 
  • Retail Travel Agency Manager
  • Director (Owner – Operator small tourism business)
  • Manager (Owner – Operator small tourism business)
Recognition

Nationally recognised - meets Australian Qualifications Framework standards.

Prerequisites

Travel & Tourism Skill Bundle OR relevant Certificate III OR extensive industry experience.
If you pay using VET FEE-HELP you need to provide a Year 12 Senior Secondary Certificate of Education or complete a Language Literacy & Numeracy test.

Location

Online

Work placement

Your skills will be assessed in a workshop or workplace environment

Course length
Self-paced (eg 10 hrs a week = finish in 1 year, 7.5 hrs a week = finish in 18 months). Complete within 18 months.
Study mode

Online


Online

Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.

Blended

Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.

In-class

Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

Assessment
Assignments & tests
Start date

Enrol anytime.

Contact us about enrolling.
Provider
OTEN – Open Training & Education Network (RTO 90004)

TAFE NSW - OTEN - Open Training and Education Network (RTO 90004) is the largest online TAFE provider in Australia.

You can study OTEN’s accredited online TAFE courses at your own pace, and start anytime.

OTEN’s flexible courses are developed in consultation with relevant industry groups – to ensure you build the skills that are valued by employers.

Many OTEN courses are VET FEE-HELP approved so you can study now and pay later.

TAFE NSW - Open Training & Education Network (RTO 90004) trading as Open Training & Education Network

Payment options

Study now pay later – VET FEE-HELP

12-month interest free payment planTerms & conditions apply

Upfront payment

Read more
Price
The total cost varies depending on the payment option
Calculate total cost

Prerequisites

  • the Travel & Tourism Skill Bundle – a fast pathway including the core units of the Certificate III in Travel, or
  • a Certificate III in either Tourism, Travel, or Events, or
  • evidence of extensive work experience in the travel and tourism industry

If you pay for the course using a VET FEE-HELP government loan, you need to:

  • provide a Year 12 Senior Secondary Certificate of Education (from an Australian agency), OR
  • successfully complete a Language Literacy & Numeracy (LLN) test.

Fast pathway

The Travel & Tourism Skill Bundle is a fast pathway into the Diploma of Travel and Tourism (SIT50112) offered by OTEN. It includes 8 core units from the Certificate III in Travel, and it qualifies you to enrol in the Diploma. Terms and Conditions apply to the Travel & Tourism Skill Bundle. 

What you'll learn

Become trained in:

  • Leading and managing people
  • Tourism industry knowledge
  • Monitoring work operations
  • Preparing and monitoring budgets
  • Establishing and conducting business relationships

Workplace assessment

Your skills will be assessed in a workplace environment. You will need to arrange your own work placement. You can either:

  • Attend a tourism workshop in NSW, or
  • Make a video that shows evidence of your skills in a real or simulated workplace environment

Course structure

17 units

Core units

  1. SITXMGT501 - Establish & conduct business relationships


    This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.

  2. SITXWHS401 - Implement & monitor work health & safety practices


    This unit describes the performance outcomes, skills and knowledge required to implement those predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices, coordinate consultative arrangements, risk assessments, work health and safety training and the maintenance of records.

  3. SITXFIN401 - Interpret financial information


    This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities.

    The content is related to other financial units such as: SITXFIN402 Manage finances within a budget, SITXFIN501 Prepare and monitor budgets etc.

  4. SITXHRM402 - Lead & manage people


    This unit describes the performance outcomes, skills and knowledge required to lead and manage people and teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage team performance through effective leadership.

  5. SITXCOM401 - Manage conflict


    This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.

    The unit applies mainly to senior operational personnel or supervisors and managers who operate autonomously and take responsibility for resolving conflicts and complaints.

  6. SITXFIN402 - Manage finances within a budget


    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure and report on budgetary deviations.

    The skills and knowledge for budget development are found in unit SITXFIN501 Prepare and monitor budgets.

  7. SITXCCS501 - Manage quality customer service


    This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.

  8. SITXMGT401 - Monitor work operations


    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day to day work. It requires the ability to communicate effectively with team members, plan and organise operational functions and solve problems.

  9. SITXFIN501 - Prepare & monitor budgets


    This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations and manage the delivery of successful budgetary performance.

  10. BSBWRT401A - Write complex business documents


    This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

    No licensing, legislative, regulatory or certification requirements apply to this unit at the time Senior tourism and hospitality operational personnel, supervisors and managers who operate autonomously and who may have responsibility for others are involved in the development of these complex business documents.

Elective units

  1. SITTTSL310 - Construct normal international airfares*


    This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice about international destinations including the types of product a destination offers. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.

    Specific and detailed product knowledge is covered in SITTTSL202 Access and interpret product information.

  2. SITTTSL311 - Construct promotional international airfares*


    This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or special international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares according to International Air Transport Association (IATA) regulations.

  3. BSBSUS301A - Implement & monitor environmentally sustainable work practices


    This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.

  4. BSBADM502B - Manage meetings*


    This unit describes the performance outcomes, skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

  5. BSBMGT515A - Manage operational plans


    This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation's operational plan.

  6. SITXMGT502 - Manage projects


    This unit describes the performance outcomes, skills and knowledge required to develop project plans, implement project activities, monitor progress to ensure objectives are achieved and to evaluate all aspects of projects.

  7. BSBRSK501B - Manage risk*


    This unit describes the performance outcomes, skills and knowledge required to manage risks in a range of contexts across the organisation or for a specific business unit or area.

  8. SITXHRM503 - Monitor staff performance


    This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and to conduct structured performance appraisals and formal counselling sessions.

  9. SITXGLC501 - Research & comply with regulatory requirements


    This unit describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, develop, implement and continuously review and update policies and practices for business compliance.

* Choose between:

BSBRSK501B - Manage risk & BSBADM502B - Manage meetings, OR
SITTTSL310 - Construct normal international airfares & SITTTSL311 - Construct promotional international airfares

Support and delivery

When you study online with OTEN, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

OTEN's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

Payment options

There are 3 ways you can pay for this course:

1. Study now pay later – VET FEE-HELP

If you are eligible, you can pay for this course through the Australian Government’s VET FEE-HELP loan scheme.

This means you don’t need to pay upfront for the course if you:

2. 12-month interest free payment plan

Pay for your course over time by making weekly, fortnightly or monthly repayments.

This flexible payment plan requires no deposit, and you pay no interest for the first 12 months.

3. Upfront payment

You can pay for this course upfront via credit card or bank transfer.

To understand more about payment options or find out if you’re eligible for a funding entitlement, contact a SEEK Learning Consultant.

Have a question or ready to enrol?

Our Learning Consultants can:
  • icon enquiry 1Answer any questions about a course
  • icon enquiry 2Give advice on job outcomes
  • icon enquiry 3Explain finance options and help you enrol
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