Studying with OTEN

Why OTEN and SEEK Learning?

Open Training and Education Network (OTEN) (RTO 90004) is part of TAFE NSW, and is Australia’s largest provider of online courses. OTEN enrols over 70,000 students and has a strong focus on customer service and student satisfaction.

SEEK Learning has partnered with OTEN (a Registered Training Organisation) to offer you TAFE certificate and diploma courses that are nationally recognised and government-accredited.

Flexible online study

Studying online with OTEN gives you the flexibility to choose when and where you wish to study, and fit your learning in with your lifestyle.

You can gain a TAFE certificate or diploma in as little as 1 or 2 years. There are no semesters, so enrolment applications are taken all year round.

How do I enrol?

If you’re ready to start, get in touch with your SEEK Learning Consultant, who can:

  • Discuss study and payment options with you.
  • Assist with the enrolment process and save you time.
  • Give you information on start dates and study materials.

What do my course fees cover?

Your course fees will include tuition and student support, and you will be enrolled for the maximum duration of the course. You may need to pay for some study materials relating to your specific course.

Austudy, Abstudy & Youth Allowance

You may be eligible for Austudy, Abstudy or Youth Allowance funding while you study your OTEN course. To find out more or determine your eligibility, visit the Centrelink website.

If you receive a Centrelink student payment while you study, you are expected to complete your course within the time allocated by Centrelink. You are also required to show consistent and regular progress throughout your course. If you don't, you may incur a debt which you will have to pay.

Please note that SEEK Learning is unable to advise you on eligibility for Austudy, Abstudy and Youth Allowance.

What support is available for students?

Online Learning Support site

The OTEN Online Learning Support (OLS) site provides 24/7 access to your learning resources and other services. The OLS provides you with up-to-date information about your course, the units you need to study and assessment information. You may be learning completely online or with CD-ROMs or a combination of these.

Through the OLS, you can contact your teachers and other staff, and collaborate and correspond with other students.

Phone & email support from teachers

Phone support is available from OTEN teachers from Monday to Friday, between 9am and 5pm (AEST).

You can also email your teachers – emails are generally responded to within 1 business day.

Support is also available for people with a vision, hearing or mobility impairment.

YourTutor service

OTEN has partnered with YourTutor to provide one-on-one extra online study support from 3pm to 11pm (AEST) every night except Saturday. 

Through the free YourTutor service, you can get general academic assistance, and help with job-skills to help you complete the course and become job ready. A tutor will give you guidance via online chat on topics such as:

  • Writing and report feedback
  • Literacy
  • Numeracy
  • Resume and CV writing advice
  • Referencing and research

My Advantage website

The My Advantage website is designed to support students through their studies and their career journey. The site has a wealth of information including:

  • Advice for resumes, cover letters and interviews
  • Tips for getting started with study
  • Useful apps to help with study
  • An online library
  • News from your course industry area
  • Tips on time management
  • Advice about finding a balance between study, family and work

Additional assistance

Additional assistance is also available to Aboriginal and Torres Strait Islander students, students with a permanent or temporary disability, students who are from multicultural backgrounds and students experiencing difficulties with learning.

How to succeed at studying online

Studying online gives you the flexibility to fit your learning to your lifestyle. To study online successfully, you need to:

  • Get organised by designating a study space free of distractions and set it up so you have all your study tools close to hand.
  • Schedule your study in chunks during the week and stick to these times like any other appointment. If you have to cancel this time, reschedule it back in your diary straightaway at a different time, so you don’t fall behind. Letting others know when you will or won’t be available can also help you stick to your schedule.
  • Make sure you put important dates in your diary, such as when you are going to submit assignments, sit tests or organise a work placement.
  • Communicate regularly so you don’t feel isolated. Contact your teachers by phone or email, and connect and chat with teachers and other students through OTEN's interactive online learning platform.
  • Stay motivated by heading to SEEK Learning's Facebook or Twitter page, checking out our YouTube channel, or visiting our blog Course of action when you’re in need of inspiration or information.
  • Ask for help when you need it. There’s plenty of support out there, from friends and family, to your teachers and student support resources – you just need to ask!

Will my qualification improve my prospects of getting a job or promotion?

Because OTEN courses are developed in consultation with relevant industry and community groups, you can be sure your qualification will be highly valued by many employers, education and training providers, and the wider community.

The skills and knowledge you gain from OTEN courses are job-focused. You can apply the skills you learn immediately if you’re already working in the industry, or use them to help you find the job you want.

Recognition of prior learning

You may be able to get credit for some units of the course you study based on your existing knowledge. Previous studies and work experience may be recognised through a Credit Transfer or Recognition of Prior Leaning.

If you get credit for certain units, you won’t need to study these units and can complete the course in less time.

Pathways to other qualifications

You may be able to use the course you study to gain credit towards a qualification with an Australian university. Contact the university you would be interested in studying with to find out.

When you get credit for a unit in a course, you don’t need to study it. This cuts down the number of units in the qualification and the time it will take you to complete.

What resources do I need to study online with OTEN?

You will need regular, reliable access to the internet, and an email address. You may need a computer with a CD drive as some learning materials may be supplied on CDs.

You may also need to record yourself to provide evidence for practical assessments. You can use mobile phone, video camera or tablet device to do this.

For a smooth learning experience, we recommend that you have either a PC or Mac that meets the following requirements.

These are the basic resources required to study a course with OTEN. Some courses have additional requirements – check the course information on this website for details.

PC requirements

  • Windows computer with Windows 7 operating system or higher
  • At least 1GB RAM
  • Reliable broadband internet access through a reliable Internet Service Provider
  • Microsoft Office 2010 or later, or similar software that can access PDF and DOCX files
  • MS Internet Explorer 6 or later (recommended), or Safari or Firefox internet browser
  • Adobe Flash Player 9 or later
  • Adobe Acrobat Reader
  • CD/DVD ROM drive
  • Printer

Mac requirements

  • Mac computer Mac OS X Ver 10.3 operating system or higher
  • 1 GB RAM or higher
  • Reliable broadband internet access through a reliable Internet Service Provider
  • Microsoft Office for Mac 2008 or 2011 (you need to open and save .docx and .doc Word files, and save PDF files)
  • Mozilla Firefox 2.0 or later, or Chrome, Opera, Internet Explorer or Safari internet browser
  • Adobe Acrobat PDF Reader 7.0 or later
  • Quicktime Media Player 9 or later
  • Adobe Flash Player 9 or later
  • JavaScript
  • CD/DVD ROM drive
  • Printer

If you choose to use a Mac, it is recommended that your Mac is able to run PC software. Mac users may also have difficulties attending online Adobe Connect Sessions, although there are apps to assist with this issue.

Internet access

You will need access to a reliable internet connection – preferably broadband. You will need an internet download limit of at least 2GB a month.

All assessments and most learning resources are only available online. You will also need to use the internet for research and to complete some assessments.

Withdrawing from a course

If you decide to stop studying, you’ll need to formally withdraw from the course.

You will need to complete a Withdrawal/Refund Application form for VET FEE-HELP students and email it to:

Withdrawing before a census date

To avoid incurring a VET FEE-HELP debt or to receive a refund of your course fees, you will need to submit your application on or before your census date. OTEN will provide you with your census dates when you enrol.

Withdrawing after a census date

If you withdraw from your course after the census date, you will incur a VET FEE-HELP debt. If you paid your course fees upfront, you will not be eligible for a refund.

Special circumstances

If you withdraw after the census date and can demonstrate special circumstances, you may be eligible for a re-credit of your VET FEE-HELP balance or a refund.

You will need to complete the VET FEE-HELP Application to re-credit a FEE-HELP balance form. OTEN will notify you in writing about the outcome of your application.


Some OTEN courses have exams. You can sit for exams at your nearest TAFE NSW centre, arrange a suitable location with your teacher, or arrange private supervision.