Open Training and Education Network (OTEN) (RTO 90004) is part of TAFE NSW, and is Australia’s largest provider of online courses. OTEN enrols over 70,000 students and has a strong focus on customer service and student satisfaction.
SEEK Learning has partnered with OTEN (a Registered Training Organisation) to offer you TAFE certificate and diploma courses that are nationally recognised and government-accredited.
Studying online with OTEN gives you the flexibility to choose when and where you wish to study, and fit your learning in with your lifestyle.
You can gain a TAFE certificate or diploma in as little as 1 or 2 years. There are no semesters, so enrolment applications are taken all year round.
If you’re ready to start, get in touch with your SEEK Learning Consultant, who can:
Your course fees will include tuition and student support, and you will be enrolled for the maximum duration of the course. You may need to pay for some study materials relating to your specific course.
You may be eligible for Austudy, Abstudy or Youth Allowance funding while you study your OTEN course. To find out more or determine your eligibility, visit the Centrelink website.
If you receive a Centrelink student payment while you study, you are expected to complete your course within the time allocated by Centrelink. You are also required to show consistent and regular progress throughout your course. If you don't, you may incur a debt which you will have to pay.
Please note that SEEK Learning is unable to advise you on eligibility for Austudy, Abstudy and Youth Allowance.
The OTEN Online Learning Support (OLS) site provides 24/7 access to your learning resources and other services. The OLS provides you with up-to-date information about your course, the units you need to study and assessment information. You may be learning completely online or with CD-ROMs or a combination of these.
Through the OLS, you can contact your teachers and other staff, and collaborate and correspond with other students.
Phone support is available from OTEN teachers from Monday to Friday, between 9am and 5pm (AEST).
You can also email your teachers – emails are generally responded to within 1 business day.
Support is also available for people with a vision, hearing or mobility impairment.
OTEN has partnered with YourTutor to provide one-on-one extra online study support from 3pm to 11pm (AEST) every night except Saturday.
Through the free YourTutor service, you can get general academic assistance, and help with job-skills to help you complete the course and become job ready. A tutor will give you guidance via online chat on topics such as:
The My Advantage website is designed to support students through their studies and their career journey. The site has a wealth of information including:
Additional assistance is also available to Aboriginal and Torres Strait Islander students, students with a permanent or temporary disability, students who are from multicultural backgrounds and students experiencing difficulties with learning.
Studying online gives you the flexibility to fit your learning to your lifestyle. To study online successfully, you need to:
Because OTEN courses are developed in consultation with relevant industry and community groups, you can be sure your qualification will be highly valued by many employers, education and training providers, and the wider community.
The skills and knowledge you gain from OTEN courses are job-focused. You can apply the skills you learn immediately if you’re already working in the industry, or use them to help you find the job you want.
You may be able to get credit for some units of the course you study based on your existing knowledge. Previous studies and work experience may be recognised through a Credit Transfer or Recognition of Prior Leaning.
If you get credit for certain units, you won’t need to study these units and can complete the course in less time.
You may be able to use the course you study to gain credit towards a qualification with an Australian university. Contact the university you would be interested in studying with to find out.
When you get credit for a unit in a course, you don’t need to study it. This cuts down the number of units in the qualification and the time it will take you to complete.
You will need regular, reliable access to the internet, and an email address. You may need a computer with a CD drive as some learning materials may be supplied on CDs.
You may also need to record yourself to provide evidence for practical assessments. You can use mobile phone, video camera or tablet device to do this.
For a smooth learning experience, we recommend that you have either a PC or Mac that meets the following requirements.
These are the basic resources required to study a course with OTEN. Some courses have additional requirements – check the course information on this website for details.
If you choose to use a Mac, it is recommended that your Mac is able to run PC software. Mac users may also have difficulties attending online Adobe Connect Sessions, although there are apps to assist with this issue.
You will need access to a reliable internet connection – preferably broadband. You will need an internet download limit of at least 2GB a month.
All assessments and most learning resources are only available online. You will also need to use the internet for research and to complete some assessments.
If you decide to stop studying, you’ll need to formally withdraw from the course.
You will need to complete a Withdrawal/Refund Application form for VET FEE-HELP students and email it to: oten.VFHwithdrawals@tafensw.edu.au
To avoid incurring a VET FEE-HELP debt or to receive a refund of your course fees, you will need to submit your application on or before your census date. OTEN will provide you with your census dates when you enrol.
If you withdraw from your course after the census date, you will incur a VET FEE-HELP debt. If you paid your course fees upfront, you will not be eligible for a refund.
If you withdraw after the census date and can demonstrate special circumstances, you may be eligible for a re-credit of your VET FEE-HELP balance or a refund.
You will need to complete the VET FEE-HELP Application to re-credit a FEE-HELP balance form. OTEN will notify you in writing about the outcome of your application.
Some OTEN courses have exams. You can sit for exams at your nearest TAFE NSW centre, arrange a suitable location with your teacher, or arrange private supervision.