Cisco Certified Network Associate Voice (CCNA Voice)

The demand for network administrators who are skilled in voice technologies is increasing as voice becomes more common in networks.

With a CCNA Voice certification, you’ll be prepared to work in a specialised role such as Voice Technologies Administrator, Voice Engineer or Voice Manager.

This Skillsoft course will train you in everything you need to know to pass the exam for the Cisco Certified Network Associate (Voice) certification. You'll need to sit this exam separately.

Have a question or ready to enrol?

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At a glance

Study mode



Career Opportunities
  • Voice Technologies Administrator
  • Voice Engineer
  • Voice Manager

Globally recognised


Valid CCNA or any CCIE certification



Course length
Self-paced, approximately 6 weeks
Study mode



Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.


Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.


Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

CCNA Voice exam 640-461 (by external provider)
Start date

Enrol anytime.

Contact us about starting now.

Skillsoft is the premier global provider of online IT and project management certification training courses.

If you want to be an expert of a particular software package or project management practice, a Skillsoft course will prepare you completely for the certification exam.

The certifications include Microsoft, Cisco, Oracle, Six Sigma, PRINCE2 and more.

Skillsoft's award-winning training method combines affordable computer-based training with the personal attention of instructor-led training.

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Payment options

12-month interest free payment planTerms & conditions apply

Upfront payment

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Why isn't the course price shown?

Why isn't the course price shown?

The cost of a course can vary depending on a few factors, including:

  • Whether you are an Australian resident
  • How you pay for the course (via a government loan, via a payment plan, or upfront)

To work out how much this course would cost you,
contact a SEEK Learning consultant.


What you'll learn

Become certified in:

  • Recognising the types of signaling required in a telephony network
  • Recognising how analog signals are converted to digital signals
  • Configuring a catalyst switch to support voice traffic
  • Recognising the function of the components needed to connect a VoIP system to a service provider network
  • Using the Cisco Configuration Assistant to maintain a Cisco Smart Business Communications System
  • Troubleshooting common voice-mail issues
  • Recognising the commands you use to connect to a specified destination
  • Configuring an ephone

Course structure

10 units

  • CUC solutions
  • Administrator and end-user interfaces
  • Call flows in CUC systems
  • Endpoint and user administration
  • End user telephony and mobility features
  • Configuring mobility features
  • Enablement of Cisco Unity Connection and voice mailbox options
  • Cisco unified presence
  • Cisco unified communications solution maintenance
  • RTMT, monitoring voice mail and the disaster recovery system


Certification is awarded by Cisco and is globally recognised.

Payment options

There are 2 ways you can pay for this course:

1. 12-month interest free payment plan

Pay for your course over time by making weekly, fortnightly or monthly repayments.

This flexible payment plan requires no deposit, and you pay no interest for the first 12 months.

After 12 months, you will be charged an interest rate of 19.95% per annum on the amount that remains to be repaid.

Most working Australian adults are eligible. See Am I Eligible? for details.

A SEEK Learning consultant can help you set up this payment plan. There is a $99 annual fee. Terms and conditions apply.

2. Upfront payment

You can pay for this course upfront via credit card or bank transfer.

To understand more about payment options or find out if you’re eligible for a funding entitlement, contact a SEEK Learning Consultant.

Have a question or ready to enrol?

Our Learning Consultants can:
  • icon enquiry 1Answer any questions about a course
  • icon enquiry 2Give advice on job outcomes
  • icon enquiry 3Explain finance options and help you enrol
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