Cisco Certified Network Professional Voice (CCNPV)

This Cisco certification is an opportunity to take advantage of the growing demand for technical professionals in the voice field – especially if you have experience working with IP telephony applications, voice over IP networks, PBXs or voicemail systems.

It is the next step up from the Cisco Certified Network Associate Voice certification.

The Cisco Certified Network Professional Voice certification proves:

  • you have robust skills in implementing, operating, configuring, and troubleshooting a converged IP network
  • you have the advanced knowledge and skills required to integrate network architectures
  • you can implement transparent, scalable solutions.

This Skillsoft course will train you in everything you need to know to pass the exams for the Cisco Certified Network Professional Voice certification. You'll need to sit these exams separately.

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At a glance

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Career Opportunities

Globally recognised



Course length
28 weeks
Study mode


CCNP exams 642-437, 642-447, 642-457, 642-427, 642-467 (by external provider)
Start date

Enrol anytime.

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Payment options

12-month interest free payment planTerms & conditions apply

Upfront payment

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What you'll learn

Become certified in:

  • The basic operation and components involved in a VoIP call
  • The set up of a Cisco Unified Communications Manager cluster
  • To implement centralized call processing redundancy
  • To apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
  • To configure Cisco Unity Connection

Course structure

Cisco TVOICE 8.0

  • Troubleshooting unified communications solutions overview
  • Cisco unified communications manager troubleshooting
  • Troubleshooting call setup issues
  • Troubleshooting off-net calling issues
  • Troubleshooting SAF and CCD issues
  • Troubleshooting device and extension mobility
  • Troubleshooting Cisco unified mobility and CUCM presence
  • Troubleshooting MOH and MTP issues
  • Troubleshooting conference and transcoder issues
  • Troubleshooting RSVP agents and voice quality issues

Cisco CVOICE 8.0

  • Introduction to voice gateways
  • Voice port implementation, codecs and DSPs
  • Transporting voice over IP networks
  • SIP and MGCP signaling protocols
  • VoIP call legs
  • Cisco unified communications manager express
  • Cisco unified communications manager express endpoints
  • Call routing and dial plans
  • Path selection and calling privileges
  • Gatekeeper and Cisco unified border element
  • QoS mechanisms
  • Congestion, rate limiting and AutoQoS

Cisco CIPT1 8.0:

  • Introduction to Cisco unified communications manager
  • Cisco unified communications manager administration
  • Cisco unified communications manager single-site on-net calling
  • Implementing PSTN gateways in Cisco unified communications manager
  • CUCM call routing components and calling privileges
  • Digit-manipulation tools and calling privileges
  • Implementing call coverage
  • Implementing media resources in unified communications manager
  • Feature and application implementation
  • Cisco unified mobility

Cisco CIPT2 8.0

  • Multisite deployment issues and solutions overview
  • Multisite deployment implementation
  • Centralized call-processing redundancy implementation
  • Bandwidth management and CAC implementation
  • Features and applications for multisite deployments
  • Call control discovery

Cisco CAPPS 8.0

  • Introduction to voice-mail
  • Integrating Cisco unity connection with CUCM
  • Configuring the CUC system and dial plan components
  • Implementing Cisco unity connection
  • Implementing Cisco Unity Express in CUCM express environment
  • Cisco Unity Express users and auto attendant
  • Troubleshooting Cisco Unity Express
  • Voice profile for internet mail implementation
  • Understanding Cisco unified presence implementation
  • Integrating Cisco unified presence and its components


Certification is awarded by Cisco and is globally recognised.

Payment options

There are 2 ways you can pay for this course:

1. 12-month interest free payment plan

Pay for your course over time by making weekly, fortnightly or monthly repayments.

This flexible payment plan requires no deposit, and you pay no interest for the first 12 months.

2. Upfront payment

You can pay for this course upfront via credit card or bank transfer.

To understand more about payment options or find out if you’re eligible for a funding entitlement, contact a SEEK Learning Consultant.

Have a question or ready to enrol?

Our Learning Consultants can:
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  • icon enquiry 3Explain finance options and help you enrol
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