Interpersonal Communication

The ability to effectively communicate is one of the most important skills to have in the workplace.

This short course from Skillsoft will guide you to a more successful style of communication, so you can begin to enhance your influence and reach your goals.

With this online course, you’ll learn how to plan and deliver targeted messages, become an effective listener, identify interpersonal behaviours, and build rapport with colleagues.

The whole course takes just five hours to complete, so there's no better way to quickly sharpen your communication skills.

The Interpersonal Communication short course is made up of the following five units:

Ready to start?

Price: $295 AUD

At a glance

Study mode



Career Opportunities

Use this course to strengthen your communication skills and advance your career in any industry.


Skillsoft is an award-winning provider of online learning.





Course length
5 hours
Study mode



Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.


Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.


Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

No assessments
Start date

Start anytime.


Skillsoft is the premier global provider of online IT and project management certification training courses.

If you want to be an expert of a particular software package or project management practice, a Skillsoft course will prepare you completely for the certification exam.

The certifications include Microsoft, Cisco, Oracle, Six Sigma, PRINCE2 and more.

Skillsoft's award-winning training method combines affordable computer-based training with the personal attention of instructor-led training.

Read more about
Payment options

12-month interest free payment planTerms & conditions apply

Upfront payment


What you'll learn

You'll learn about:

  • The advantages of communicating with confidence
  • How the elements of trust, credibility, and specific confident communication behaviours enhance your influence
  • Key considerations for planning and delivering targeted messages
  • How to select the appropriate medium and context for a message and elicit feedback once your message is delivered
  • The benefits and challenges of effective listening
  • The behaviours and thought patterns that demonstrate active listening
  • How to provide listener feedback to demonstrate or clarify understanding of the speaker's communication
  • The benefits of assertive behaviour 
  • How to increase assertive communication when your first attempts don't get the required results
  • The benefits of being approachable and techniques for becoming more approachable
  • How to communicate and build rapport using such skills as listening, harmonising and sharing to ensure people see you as approachable

Course structure

5 units

Communicating with confidence

Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. This unit highlights the advantages of communicating with confidence, and explores the construction of trust and credibility.

Targeting your message

It’s important to understand the role that the medium, context, and other variables have on the communication process so you can optimise factors that are under your control. This unit describes what to look for when analysing the needs and wants of your intended audience – even if it is an audience of one.

Ready to start?

  • Enrol in a few steps
  • Receive access to the course by email
  • Support is available as you study

Price: $295 AUD