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ITIL® V3 Foundation for IT Service Management 2011

ITIL® Foundation certification shows that you have a basic-level understanding of ITIL®, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL® certification.

This Skillsoft course will train you in everything you need to know to pass the exam for the ITIL V3 Foundation for IT Service Management certification. You'll need to sit the exam separately.


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At a glance

Study mode

laptop
Online

Provider

Skillsoft
Career Opportunities
  • ITIL® change Management Analyst
  • Desktop Support Manager
  • Project Manager
  • Service Support Analyst
Recognition

Globally recognised

Prerequisites

None

Location

Online

Course length
4 weeks
Study mode

Online

Assessment
ITIL® exam BH0-012 (by external provider)
Start date

Enrol anytime.

Contact us about starting now.
Provider
Skillsoft
Payment options

12-month interest free payment planTerms & conditions apply

Upfront payment

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Price
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Prerequisites

There are no entry requirements for this course. You can enrol no matter what level of education or work experience you have.

What you'll learn

You'll learn how to:

  • Identify the features of service management
  • Identify the advantages of service automation
  • Manage service strategy
  • Design a management architecture that integrates IT needs with business needs
  • Review the service level management process
  • Identify change management scope and objectives
  • Measure the effectiveness of the service desk
  • Measure and identify the challenges to effective incident management
  • Sequence the steps in a continual service improvement model

Course structure

10 units

  • ITIL® and the service lifecycle
  • Service strategy fundamentals
  • Service strategy processes
  • Service design fundamentals
  • Service design processes
  • Service transition processes and policies
  • Introduction to service operation
  • Service operation processes
  • Continual service improvement

SEEK Learning's ITIL® certification training will fully prepare you for the ITIL® exam BH0-012.

Please note that the ITIL® exam is held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre.

Support and delivery

Skillsoft & SEEK Learning partnership

SEEK Learning provides training from Skillsoft, the premier global provider of IT e-learning courseware.

Skillsoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer ITIL® training directly to you.

Payment options

There are 2 ways you can pay for this course:

1. 12-month interest free payment plan

Pay for your course over time by making weekly, fortnightly or monthly repayments.

This flexible payment plan requires no deposit, and you pay no interest for the first 12 months.

2. Upfront payment

You can pay for this course upfront via credit card or bank transfer.

To understand more about payment options or find out if you’re eligible for a funding entitlement, contact a SEEK Learning Consultant.

Have a question or ready to enrol?

Our Learning Consultants can:
  • icon enquiry 1Answer any questions about a course
  • icon enquiry 2Give advice on job outcomes
  • icon enquiry 3Explain finance options and help you enrol
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