ITIL® V3 Foundation for IT Service Management 2011

ITIL® Foundation certification shows that you have a basic-level understanding of ITIL®, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL® certification.

This Skillsoft course will train you in everything you need to know to pass the exam for the ITIL V3 Foundation for IT Service Management certification. You'll need to sit the exam separately.

Have a question or ready to enrol?

Document icon and receive a free course guide

At a glance

Study mode



Career Opportunities
  • ITIL® change Management Analyst
  • Desktop Support Manager
  • Project Manager
  • Service Support Analyst

Globally recognised





Course length
4 weeks
Study mode



Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.


Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.


Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

ITIL® exam BH0-012 (by external provider)
Start date

Enrol anytime.

Contact us about starting now.

Skillsoft is the premier global provider of online IT and project management certification training courses.

If you want to be an expert of a particular software package or project management practice, a Skillsoft course will prepare you completely for the certification exam.

The certifications include Microsoft, Cisco, Oracle, Six Sigma, PRINCE2 and more.

Skillsoft's award-winning training method combines affordable computer-based training with the personal attention of instructor-led training.

Read more about
Payment options

12-month interest free payment planTerms & conditions apply

Upfront payment

Read more
Why isn't the course price shown?

Why isn't the course price shown?

The cost of a course can vary depending on a few factors, including:

  • Whether you are an Australian resident
  • How you pay for the course (via a government loan, via a payment plan, or upfront)

To work out how much this course would cost you,
contact a SEEK Learning consultant.

What you'll learn

You'll learn how to:

  • Identify the features of service management
  • Identify the advantages of service automation
  • Manage service strategy
  • Design a management architecture that integrates IT needs with business needs
  • Review the service level management process
  • Identify change management scope and objectives
  • Measure the effectiveness of the service desk
  • Measure and identify the challenges to effective incident management
  • Sequence the steps in a continual service improvement model

Course structure

10 units

  • ITIL® and the service lifecycle
  • Service strategy fundamentals
  • Service strategy processes
  • Service design fundamentals
  • Service design processes
  • Service transition processes and policies
  • Introduction to service operation
  • Service operation processes
  • Continual service improvement

SEEK Learning's ITIL® certification training will fully prepare you for the ITIL® exam BH0-012.

Please note that the ITIL® exam is held by an external provider. For your convenience, SEEK Learning will help you find your nearest exam centre.

Support and delivery

Skillsoft & SEEK Learning partnership

SEEK Learning provides training from Skillsoft, the premier global provider of IT e-learning courseware.

Skillsoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer ITIL® training directly to you.

Payment options

There are 2 ways you can pay for this course:

1. 12-month interest free payment plan

Pay for your course over time by making weekly, fortnightly or monthly repayments.

This flexible payment plan requires no deposit, and you pay no interest for the first 12 months.

After 12 months, you will be charged an interest rate of 19.95% per annum on the amount that remains to be repaid.

Most working Australian adults are eligible. See Am I Eligible? for details.

A SEEK Learning consultant can help you set up this payment plan. There is a $99 annual fee. Terms and conditions apply.

2. Upfront payment

You can pay for this course upfront via credit card or bank transfer.

To understand more about payment options or find out if you’re eligible for a funding entitlement, contact a SEEK Learning Consultant.

Have a question or ready to enrol?

Our Learning Consultants can:
  • icon enquiry 1Answer any questions about a course
  • icon enquiry 2Give advice on job outcomes
  • icon enquiry 3Explain finance options and help you enrol
Document icon and receive a free course guide

Free call 1800 675 282

9am - 5.30pm AEDT Monday - Friday