ITIL® V3 Foundation for IT Service Management 2011

ITIL® Foundation certification shows that you have a basic-level understanding of ITIL®, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL® certification.

This Skillsoft course will train you in everything you need to know to pass the exam for the ITIL V3 Foundation for IT Service Management certification. You'll need to sit the exam separately.

Ready to start?

Price: $1,573 AUD

At a glance

Study mode



Career Opportunities
  • ITIL® change Management Analyst
  • Desktop Support Manager
  • Project Manager
  • Service Support Analyst

Globally recognised





Course length
4 weeks
Study mode



Study from anywhere, when it suits you best and graduate with the identical qualification as an on-campus student.


Study part of the course online. Combine your online learning with classes or practical sessions on-campus at a college or university.


Attend classes on-campus at a university, TAFE or college and interact face-to-face with teachers and fellow students.

ITIL® exam BH0-012 (by external provider)
Start date

Enrol anytime.


Skillsoft is the premier global provider of online IT and project management certification training courses.

If you want to be an expert of a particular software package or project management practice, a Skillsoft course will prepare you completely for the certification exam.

The certifications include Microsoft, Cisco, Oracle, Six Sigma, PRINCE2 and more.

Skillsoft's award-winning training method combines affordable computer-based training with the personal attention of instructor-led training.

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What you'll learn

You'll learn how to:

  • Identify the features of service management
  • Identify the advantages of service automation
  • Manage service strategy
  • Design a management architecture that integrates IT needs with business needs
  • Review the service level management process
  • Identify change management scope and objectives
  • Measure the effectiveness of the service desk
  • Measure and identify the challenges to effective incident management
  • Sequence the steps in a continual service improvement model

Course structure

10 units

  • ITIL® and the service lifecycle
  • Service strategy fundamentals
  • Service strategy processes
  • Service design fundamentals
  • Service design processes
  • Service transition processes and policies
  • Introduction to service operation
  • Service operation processes
  • Continual service improvement

Skillsoft's certification training will fully prepare you for the ITIL® exam BH0-012.

Please note that the ITIL® exam is held by an external provider.

Support and delivery

Skillsoft & SEEK Learning partnership

SEEK Learning provides training from Skillsoft, the premier global provider of IT e-learning courseware.

Skillsoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer ITIL® training directly to you.

Ready to start?

  • Enrol in a few steps
  • Receive access to the course by email
  • Support is available as you study

Price: $1,573 AUD